---
title: Reset Password
description: Reset your ThoroughWorks password using the Consignor Portal, Mobile app, and Website
---

1. [ThoroughWorks-Consignor](https://help.thoroughworks.com/consignor?hsLang=en)
2. [ Before you Start ](https://help.thoroughworks.com/consignor/before-you-start?hsLang=en)
3. [ Reset Password ](https://help.thoroughworks.com/consignor/before-you-start?hsLang=en#reset-password)

October 21, 2024

# Reset Password

## See how to reset your password

You can reset your password using the ThoroughWorks app, consignor portal, and public sales website.

**ThoroughWorks App**

1. In the username field enter in the email address you used to sign up with.  
   ![Screenshot 2024-07-03 at 4.36.31 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-07-03%20at%204.36.31%20pm.png?width=558&height=206&name=Screenshot%202024-07-03%20at%204.36.31%20pm.png)
2. Select forgot password.  
   ![Screenshot 2024-07-03 at 4.47.56 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-07-03%20at%204.47.56%20pm.png?width=558&height=203&name=Screenshot%202024-07-03%20at%204.47.56%20pm.png)
3. The below message will pop up on the screen.  
   ![Screenshot 2024-07-03 at 4.54.03 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-07-03%20at%204.54.03%20pm.png?width=536&height=282&name=Screenshot%202024-07-03%20at%204.54.03%20pm.png)
4. Open the email that has been sent to your email address.
5. In the email, select the link to reset your password.  
   ![Screenshot 2024-06-18 at 5.30.59 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-06-18%20at%205.30.59%20pm.png?width=670&height=303&name=Screenshot%202024-06-18%20at%205.30.59%20pm.png)
6. Enter your new password in both fields and select 'Recover Password'.
7. You will now be able to log into ThoroughWorks using your new password.

**Consignor Portal**

1. Head to [portal.thoroughworks.com](http://portal.thoroughworks.com)
2. Select 'Forgot Password' located above the Sign In button.  
   ![Screenshot 2024-06-18 at 5.22.34 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-06-18%20at%205.22.34%20pm.png?width=669&height=383&name=Screenshot%202024-06-18%20at%205.22.34%20pm.png)
3. Enter in the email address you use to login and click recover.  
   ![Screenshot 2024-06-18 at 5.26.46 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-06-18%20at%205.26.46%20pm.png?width=670&height=429&name=Screenshot%202024-06-18%20at%205.26.46%20pm.png)
4. Open the email that has been sent to your email address.
5. In the email, select the link to reset your password.  
   ![Screenshot 2024-06-18 at 5.30.59 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-06-18%20at%205.30.59%20pm.png?width=670&height=303&name=Screenshot%202024-06-18%20at%205.30.59%20pm.png)
6. Enter your new password in both fields and select Recover Password.
7. You will now be able to log into ThoroughWorks using your new password.

**ThoroughWorks Website**

1. Select the log-in/sign up icon  
   ![Screenshot 2024-07-05 at 10.32.42 am](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-07-05%20at%2010.32.42%20am.png?width=558&height=222&name=Screenshot%202024-07-05%20at%2010.32.42%20am.png)
2. Select login under consignor portal.  
   ![Screenshot 2024-07-05 at 10.35.20 am](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-07-05%20at%2010.35.20%20am.png?width=562&height=240&name=Screenshot%202024-07-05%20at%2010.35.20%20am.png)
3. Select Forgot Password.  
   ![Screenshot 2024-06-18 at 5.22.34 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-06-18%20at%205.22.34%20pm.png?width=564&height=323&name=Screenshot%202024-06-18%20at%205.22.34%20pm.png)
4. Enter in the email address you use to login and click recover.  
   ![Screenshot 2024-06-18 at 5.26.46 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-06-18%20at%205.26.46%20pm.png?width=560&height=358&name=Screenshot%202024-06-18%20at%205.26.46%20pm.png)
5. Open the email that has been sent to your email address.
6. In the email, select the link to reset your password.  
   ![Screenshot 2024-06-18 at 5.30.59 pm](https://help.thoroughworks.com/hs-fs/hubfs/Screenshot%202024-06-18%20at%205.30.59%20pm.png?width=524&height=237&name=Screenshot%202024-06-18%20at%205.30.59%20pm.png)
7. Enter your new password in both fields and select Recover Password.
8. You will now be able to log into ThoroughWorks using your new password.